Return and Exchanges Policy
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 14 days after receive the product. Send us an email with subject Return Merchandise Authorization. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested after you send us the email confirmation about your return, please see our note below regarding Special Orders. All purchases, accessories, serial numbered, security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact within 5 days of receipt of your shipment to make the necessary corrections.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
How to return or exchange an item
In order to return an item you need to first contact us by email with subject Return Merchandise Authorization. Reason of return has to be clearly described with specific details and information. The attachment of the email must contain picture of the product.
Before further decision to return the product, you can consult us the issue by email, telephone, or social media account. Here are the return or exchange item.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The RMA number must be clearly written on the shipping carton to prevent refusal.
- Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- If an order is shipping via ground shipping, the initial shipment fee incurred by DM-Shop to ship the merchandise will be deducted from the refunded amount.
In order to exchange an item, you need to first contact us by email with subject Exchange Merchandise Authorization. Reason for exchange has to be clearly described with specific details and information. The attachment of the email must contain picture of the product.
Our warranty for exchange does not cover any damage resulting from, water/moisture damage. Damage that occurs due to having the product serviced by a third party null and voids the warranty and exchange procedure from DM-Shop.
This limited warranty and exchange procedure does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the function of the product. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
For the new replacement product, you can do the procurement on DM-Shop. After you inform us about the exchange product email, we will process the authorization regarding the refunded amount and the return product.