Shipping and Delivery Information

Shipping Guide

DM-Shop will gladly pay for free shipping for every order via BPost or depending on the order. Please note that this terms only applicable within Belgium, The Netherlands, Luxembourg,France, Germany, and UK.

Country	Shipping Cost
Belgium	Free
The Netherlands	Free
Luxembourg	Free
Germany	Free
French	Free
UK	Free
Other EU Countries	Please contact us about the shipping costs
Outside of EU Countries	Please contact us about the shipping cost

However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by BPost. All items are shipped insured. 

You will receive a shipping tracking number via email when your order is shipped from our warehouse. 

Free Shipping

Orders that qualify for free shipping or due to special promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.

Shipping and Item Problems

If a shipped order was lost or damaged, BPost must conduct an investigation. Please contact DM-Shop to initiate a tracer within 7 business days of the item shipping from our warehouse. If the package is not located, BPost will process a claim for the package. Claims can take 2-3 days to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to DM-Shop and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, DM-Shop will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact DM-Shop within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact DM-Shop within 5 days of receipt of your order. Product discrepancies not notified to Dm-Shop within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Before you decide to return the product, please kindly consult the issue with us. You can definitely contact our customer service for consultancy.  Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. DM-Shop reserves the right to replace the original packaging of products sold herein. DM-Shop cannot guarantee a replacement of the manufacturer’s original packaging.