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Frequently Asked Questions

How do I shop/place an online order?

All products with the “Add to Bag” shown can be purchased online. Once you have made your selection, click on “Add to Cart” to add the item to your shopping bag. After making your selection, click on “Proceed to Checkout” in your shopping bag. You will then be guided through the remaining purchase process. To place an order, you can create an account or log into your existing account, unless you have selected the “Checkout as Guest” option.

Should you have any questions or require assistance with your account or order, please call DM-Shop Customer Service on (+32) 2502 7253. Our representatives are available from 9:00am to 20:30pm Mondays to Sundays and will take care of your request over the phone.We are also available 24/7 hours on Facebook and Instagram. Live chat is also one of our tools to engage more with our customers and to answer all your questions.

We want you to feel confident about using DM-Shop.com and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it in order to provide products or services to you. We have appropriate technical and organisational, physical, electronic, and procedural safeguards in place to protect the personal information that you provide to us from unauthorised or unlawful processing and to prevent accidental loss, damage or destruction.

In order to request a change to an existing order please contact the DM-Shop Online Shop as quickly as possible on (+32) 2502 7253. Our representatives are available from 9:00am to 20:30pm Mondays to Sundays. You can also reach us on our Facebook and Instagram for any emergency cases.

Once your order has been submitted, you will receive an order number and email confirming receipt of your order. Please check your Spam folder if you do not receive this email in your Inbox.

Yes, you can save products in a Wish List and then easily find them again later on. To use the Wish List, you will need to create a Customer Account.

All your orders are sent via BPost and DHL. For delivery outside EU Countries, please kindly consult us about the delivery company in your country.